Frequently Asked Questions

 GENERAL  TECHNICAL  PAYMENT/BILLING  OLD WAY V. NEW WAY 

Technical
Q: How do I change my password?
A: Log in and click “Edit Users.” Enter your new password, re-enter to
confirm and click “Update” to save changes.
Q: I forgot my password. How can I retrieve it?
A: On the Log In screen, enter your email address and click the link that
says, “I forgot my password, please email it to me” and your password
will be sent to you.
Q: How do I change my contact information?
A: Log in and select “Edit Users.” Click on your profile, make changes
and click “Update” to save changes.
Q: How do I add users?
A: Log in and click “Edit Users.” From the profile screen, click “Add User”
and enter the new user information, select a privilege level and click
“Update” to save changes.
Q: What are privilege levels?
A: Privilege levels specify the allowable operations for each user.
Executive User
-Create Auctions
-Add/Remove/Edit users
-Assign user status to Executive, Individual or Read Only
Regular User
-Create Auctions
-Maintain their user profile only
Read Only User
-Read all account information
-Maintain their user profile only
Q: How do I edit my auction after I’ve submitted it?
A: Log in and click “Edit An Auction.” Select the auction you would like to
edit and make all necessary changes. This can be done any time prior
to 4 PM (PT) on the Monday of the auction.